6.1 When accessing medical transportation benefits, confirmation that the client has accessed a medically required health service must be obtained from the health care professional.
6.2 When a client does not attend a scheduled appointment and medical transportation benefits have been provided, the client may have to assume the cost of the return trip or of the next trip to access medically required health services unless proper justification is provided to explain why the client was unable to attend or to notify the appropriate public carrier of the cancellation.
NIHB - TOLL FREE NUMBERS
Medical Transportation 1-877-983-0911
Vision, Pharmacy, Medical Supplies & Equipment 1-800-665-8507